GOT QUESTIONS?
WE'VE GOT
ANSWERS.
Everything you need to know about discovering events, buying tickets, managing bookings, and creating experiences on Ticketeur.
START HERE.
The answers most people are looking for — fastest path to sorted.
Find an event on the discover page, tap the ticket tier you want, choose your quantity, and check out. Your tickets appear under My Tickets instantly and a confirmation is sent to your email.
Open My Tickets from your account at any time. Every ticket carries a scannable QR code for entry. You can also find the same passes in your booking confirmation email.
Where the organizer allows it, yes. Use the transfer option on your ticket to hand it over to another attendee safely inside the platform — no screenshots needed.
You'll be notified and any refund options available for that event will be opened automatically. Refund eligibility depends on the event and its policy — see the event page for details.
Refund eligibility is set by each event organizer and depends on timing and ticket type. Eligible requests are returned to the original payment method. Read our Refund & Cancellation Policy for the full picture.
Start by checking your confirmation email spam folder. Your tickets always live in My Tickets. If they're still missing, contact support with your order reference and we'll sort it out fast.
FOR PEOPLE SHOWING UP.
Browse the discover page, search by city, interest, or organizer, and follow the scenes you love so new events land right in your feed.
Open the event, pick a tier, choose how many tickets you need, and confirm. You'll get a digital pass immediately after checkout.
Yes. Hit save on any event and it's filed under your saved events ready for when you decide to book.
Transfers are available on events that allow them. Use the transfer option on your ticket to send it to another attendee within the platform.
Whether a booking can be cancelled depends on the event's refund policy and how close the event is. Check your ticket in My Tickets for available options.
Your ticket is stored securely in your account, so it can't really be lost. Log in and open My Tickets to re-access any pass. Change your password if you think your account was compromised.
Each event page includes the organizer's contact details. You can reach out directly through the platform for event-specific questions like seating, age limits, or venue access.
MAKING THINGS
HAPPEN? WE CAN HELP.
From the dashboard, start a new event, add your details, date, venue, ticket tiers, and cover. Publish when you're ready — your event is live instantly.
Set your ticket tiers, availability, and pricing on the event page. Ticketeur handles checkout, payment processing, and secure delivery of every ticket sold.
Payouts follow your event's schedule and settlement terms. Track the exact status of every payout in your dashboard's finance section.
Yes — GA, VIP, early-bird, or anything you invent. Each tier can have its own price, quantity, and sale window.
Your dashboard gives you a live view of every buyer — who's checked in, who hasn't, and what tier they hold — all in one place.
Organizers can set refund policies and issue refunds from the dashboard according to your stated terms. Attendees see those policies before they buy.
Absolutely. Create percentage or flat-fee codes, set limits, and set expiry windows to drive early sales.
Scan each attendee's ticket QR at the door using the check-in panel on your phone or tablet. Real-time status updates apply to every ticket.
THE TECHNICAL
STUFF.
Sign-in, security, and what happens with your money behind the scenes.
On the sign-in page, tap Forgot Password, enter your email, and follow the reset link we send. Pick something strong and unique.
Open your account settings to update your name, email, phone, and notification preferences. Keep the details on your tickets current.
We accept the payment methods shown at checkout, which can vary by region — typically cards, mobile money, and bank transfers where available.
Declined payments are usually a limit, balance, or card-details issue. Check with your bank and try again. You can also switch payment methods at checkout.
Every completed order gets an itemized receipt by email. You can also download receipts from My Tickets at any time.
Yes. Payments are processed by PCI-DSS-compliant partners, and Ticketeur never stores full card numbers. See our Privacy Policy for the details.
DIDN'T FIND
WHAT YOU WERE
LOOKING FOR?
No problem. Send us a message and we'll point you in the right direction.