YOUR DATA.
YOUR PRIVACY.
OUR RESPONSIBILITY.

Welcome to Ticketeur. This Privacy Policy explains how Event Ticketeur Limited (“Ticketeur”, “we”, “us”) collects, uses, discloses, and protects information about you when you visit our website, use our apps, or use our event discovery and ticketing services (the “Services”).

This policy applies to everyone who uses the Services — whether you are buying a ticket, publishing an event, or simply exploring what is happening near you. We aim to keep this policy in plain language wherever possible, so you always know what data you share and why.

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  Plain-language summariesEvery section opens with what it means in practice.

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  Clear consentWe only collect what you give us or what we need to operate.

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  No data sellingWe never sell your personal information. Ever.

We collect information you give us, information generated while you use the Services, and limited information from third parties.

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  Account informationName, email address, phone number, and password hash when you create an account.

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  Profile informationOptional details like your city, interests, avatar, or organizer bio.

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  Ticket and transaction informationPurchases, ticket tiers, seat selections, order history, and receipts.

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  Event interaction dataEvents you view, search, save, follow, or attend.

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  Device and technical informationBrowser type, operating system, device identifiers, IP address, and app version.

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  Location information where permittedApproximate location derived from your IP, or precise location only where you enable it.

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  CommunicationsMessages you send to organizers or to our support team.

We do not intentionally collect sensitive categories of personal data unless you choose to provide them in free-text fields.

We use your information to run the platform, keep it safe, and make live experiences easier to discover.

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  Providing Ticketeur servicesPowering discovery, booking, check-in, and organizer tools.

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  Processing transactionsSecuring payments, issuing tickets, and facilitating refunds.

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  Sending service communicationsOrder confirmations, check-in updates, and important safety notices.

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  Personalizing event discoveryRecommending events based on your city and interests.

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  Improving platform performanceMeasuring usage to make discovery faster and more relevant.

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  Preventing fraud and abuseDetecting fake tickets, spam, and prohibited activity.

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  Complying with legal obligationsFulfilling requests from regulators and courts where legally required.

Cookies are small text files stored on your device. We use them to keep you signed in, remember your preferences, measure traffic, and understand how the Services perform.

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  Essential cookiesRequired for the platform to work, including login and checkout.

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  Preference cookiesRemember your theme, language, and saved events.

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  Analytics cookiesHelp us understand aggregate usage so we can improve the product.

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  Marketing cookiesUsed only where you consent, to power relevant advertising.

You can control cookies in your browser or through our consent banner. Disabling non-essential cookies will not break core functionality.

Payments are processed by trusted third-party partners. We never store full card numbers or security codes on our servers.

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  Card detailsHandled by PCI-DSS-compliant payment processors; we only receive masked data.

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  PayoutsOrganizers receive proceeds through partner gateways after standard settlement periods.

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  ReceiptsYou receive itemized receipts for every transaction.

When you book an event, we share the information needed to complete your booking with that event’s organizer — typically your name, email, and ticket details.

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  Organizer responsibilityOrganizers act as controllers of attendee data they collect through their events.

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  What we never shareWe do not disclose your payment card data to organizers.

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  Dashboards & reportingOrganizers receive aggregate analytics, such as occupancy and demographics, to improve their events.

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  Ground rulesOrganizers must comply with applicable privacy law and may not misuse attendee data.

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  Service providersVendors who help us run the platform — hosting, analytics, support, payments — under strict confidentiality.

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  Event organizersLimited to what a booking requires, as described above.

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  Legal complianceWhere disclosure is required by law or protects safety and rights.

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  Business transfersIn a merger, sale, or acquisition, data may transfer to the new entity under the same protections.

We do not sell, rent, or trade your personal information.

We invest in security proportional to the sensitivity of what you share with us.

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  EncryptionData is encrypted in transit (TLS) and at rest.

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  Access controlLeast-privilege access with role-based permissions.

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  MonitoringContinuous detection of unusual activity on the platform.

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  Incident responseA defined process to detect, contain, and notify where required.

While no system is immune to threats, we apply industry-standard controls to protect your data.

Depending on where you live, you may have rights over your data. We honour them wherever we operate.

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  Access your informationRequest a copy of the personal data we hold about you.

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  Correct your informationFix out-of-date or inaccurate details.

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  Delete your account where applicableClose your account and request erasure.

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  Manage communication preferencesOpt out of marketing anytime, without losing core service messages.

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  Request information about your dataAsk what we collect, why, and how long we keep it.

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  PortabilityReceive your data in a structured, machine-readable format.

We keep your data only as long as it is needed for the purposes we tell you about.

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  Account dataKept while your account is active, plus a short period after deletion for anti-fraud purposes.

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  Transaction recordsRetained to meet statutory financial and tax obligations.

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  Logs & analyticsAggregated and anonymised over time.

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  Backup dataRetained according to our backup schedule and purged automatically.

We define specific retention windows for each data category and review them annually.

The Services are not directed at children. Where required by law, we restrict account creation and purchases to users who meet the applicable minimum age.

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  Minimum ageUsers must meet the age requirement in their jurisdiction; guardians must approve where required.

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  Unintended dataIf we learn we have collected data from a child without consent, we delete it promptly.

Contact us if you are a parent or guardian concerned about data belonging to a minor.

Ticketeur serves audiences across many countries. Your data may be processed in regions outside your own.

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  Adequate safeguardsStandard contractual clauses and applicable adequacy frameworks.

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  Hosting regionsWe prioritise regions that respect strong privacy protections.

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  TransparencyAsk us for a copy of the safeguards applicable to a specific transfer.

Where the law requires consent or notice for transfers, we provide both.

We update this policy when our practices or the law change. Material changes are never buried.

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  NotificationSignificant changes are announced in-app and by email where appropriate.

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  Effective dateEach version carries a clear LAST UPDATED date.

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  Continued useContinued use after changes take effect constitutes acceptance of the updated policy.

If a change would materially reduce your rights, we will not apply it without your consent.

Questions, requests, or concerns about your data? Our privacy team is a real inbox with real humans.

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  Emailprivacy@ticketeur.com

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  Data protection contactThe Ticketeur data protection officer responds within five business days.

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  RegulatorYou may also lodge a complaint with the Nigerian Data Protection Commission or your local supervisory authority.